Delivery times are based on orders placed between Monday and Friday (Business Days), with processing time taking 1 business day. Therefore, once you place your order, it will be automatically processed the next business day, and we offer Standard shipping (3-7 business days).

ADDITIONAL INFORMATION:
– Orders are processed Monday-Friday (excluding holidays). – Orders placed after the cutoff time are processed and shipped the next business day.
– Orders are not delivered on Sundays or holidays.
If you didn’t receive your order in the estimated delivery time, make sure you contact our support team at contact@purelles.com

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from PURELLES.

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information”.

We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers & Paypal Email), email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

We, PURELLES, stand for high quality. We love to see our customers happy and we go above and beyond to bring you the quality and service that you deserve when you shop with us.

If you are not completely satisfied with PURELLES purchase for any reason, please take time to review our return and refund policy below:

DAMAGED OR FAULTY PRODUCT:In case your delivered product is faulty or damaged, please contact us at contact@PURELLES.com within 14 days of receipt.
It’s important to attach a photo of the damage to your email, for a replacement of the product.

CANCELING YOUR ORDER:You have the option to cancel your order within 24 hours.
However, keep in mind that the refunds are normally processed within 5 working days and that the funds might take 5-10 working days to appear in your account.

NOTE:– Once your order has been shipped, it can no longer be canceled.
– Shipping costs will be deducted from your full refund.

RETURNING A PRODUCT:To return a product bought from PURELLES, you are allowed to do so as long as the product has not been used. It’s also important to note that this is only possible if we receive the product within 14 days of being it delivered to you. In this case, we are sorry to inform you that we cannot cover shipping costs for returns.